Macaronesian hotels | Work with us | Hotel policies |Español

PRIVACY POLICY

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are GOMERA VERDE, S.A. and we process your data as Data Controller. This means that we are in charge of how we use and protect your personal data.

What do we use your data for? We use the data you have provided online or by any other means to deal with your queries and suggestions, provide you with services or supply you with the products you have requested.

Why do we hold it?  We are entitled to process your data for different reasons. When you fill in a form or send us an e-mail with a query or suggestion, we have a legitimate interest in dealing with it.

Who do we share your data with? We will only share your data with those companies that collaborate with us in order to attend to the requests received and provide our services or products, banks and organisations obliged by law. Under no circumstances will we sell your data to third parties.

What rights do you have? You have the right to access, right to rectification or erasure your personal data.  You also have the right to object to our use of data that you have previously authorised us to use, to transfer it and not to be subject to automated individualised decisions.

In processing your personal data, we apply the following principles to ensure the greatest possible protection for you:

    • The Principle of lawfulness, fairness and transparency: We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you about in advance with absolute transparency.
    • The principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
    • The principle of storage limitation: data will be kept for no longer than is necessary for the purposes of processing, depending on the purpose, we will inform you of the relevant retention period, in the case of subscriptions, we will periodically review our lists and delete those records that have been inactive for a considerable time.
    • The Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should be aware that we take all necessary precautions to prevent unauthorised access to or misuse of our users’ data by third parties.

 

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate with us (online form, by telephone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we make of it, or the rights you have in relation to your data. That is why we keep our Privacy Policy, Legal Notice and Cookie Policy up to date, information that you can consult on this website.

If you have any questions or would like more information about the privacy policy, please read on.

GOMERA VERDE, S.A., undertakes to comply with the legislation in force al all times regarding of the processing of personal data. By means of the following privacy policy GOMERA VERDE, S.A., in accordance with the requirements of the RGPD and the LOPDGDD, informs the users and the persons whose data it treats of:

1. WHO IS THE DATA CONTROLLER OF YOUR DATA?

The data controller is GOMERA VERDE, S.A.:

Identity GOMERA VERDE S.A. – A38107033
Address Calle Punta Calera, 2, 38870 – Valle Gran Rey (Santa Cruz De Tenerife)
Phone 922805779
Web www.hotelplayacalera.com
E-mail info@hotelplayacalera.com

GOMERA VERDE, S.A. informs the user that the data provided by the user when browsing our website, when sending e-mails, are going to be processed by GOMERA VERDE, S.A. and that this processing is included in the Register of Processing Activities managed by GOMERA VERDE, S.A. in accordance with the provisions of the RGPD.

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.hotelplayacalera.com, we process data both from users of our website and from third parties who maintain relationships with us. In order to make it easier for you to know how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy according to the category of persons whose data we process. Below, we classify the persons whose data we process according to the type of relationship they have with GOMERA VERDE, S.A.

2.1. Website users

What data do we collect from our website users?

a) Data from users browsing our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When the user accepts our privacy policy, he/she authorises us to use the personal data provided for the following purposes:

  • To send you information and provide you with the service you request through the various forms available on our website.

 

How do we obtain your data?

We obtain your data by means of:

  • The form filled in by the web user for the purpose stated therein. The form is subject to the acceptance of this privacy policy by ticking the box indicated.
  • We obtain the browsing data from the different cookies that the user accepts when accessing www.hotelplayacalera.com for the first time.

 

What is the legitimacy for the processing of your data?

The user’s express consent (article 6.1.a. RGPD) expressed by filling in the different forms, the ticking of the box is what legitimises the processing by GOMERA VERDE, S.A. The user can revoke the consent given at any time, although if the consent is revoked, this does not affect the data processing carried out prior to the revocation of the consent. 

Legitimate interest for the elaboration of browsing profiles and the detection of preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by GOMERA VERDE, S.A.

2.2. Providers

What data do we collect from our suppliers?

a) Supplier identification data: The personal data that GOMERA VERDE, S.A. requests includes:

    • Identification data: name and surname, telephone, postal and e-mail address.
    • Employment and professional data
    •  Activities and business

How do we acquired your data?

We acquire your data by:

  • The signing of the contract that binds us, the acceptance of the budget submitted, the receipt of invoices from the supplier and the signing of the Data Processor contract in the event that it is appropriate for the service provided.

For what purposes will we process your personal data?

To manage the information relating to the data of our suppliers of goods and services, as well as their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections relating to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract in order to send you information and carry out the management of the service provided, otherwise it would not be possible.

In the legitimate interest for the management of the data relating to the representatives of the suppliers of GOMERA VERDE, S.A..

2.3. Customers

  1. a) Data of customers who fill in any of the forms available in www.hotelplayacalera.com as well as in the physical establishment of GOMERA VERDE, S.A..

– Identification data: name and surname, telephone number, postal and e-mail address. 

– Data relating to the application. 

  1. b) Data of customers who register on our platform: 

– Identifying data: name and surname, postal and e-mail address, telephone, billing address.

  1. c) Data of customers who make a reservation or order in our establishment in person:

– Identifying data: Name and surname(s), postal and e-mail address, telephone, billing address.

  1. d) Data of our customers obtained through our contracts and budgets.
  2. e) Data of customers who make a purchase online or in person: 

– Identifying data: Title, name, first name, surname, postal and e-mail address, telephone, billing address.

– Transaction data: Products purchased/services provided and means of payment, invoice or purchase receipt. 

How do we acquired your data?

If you are an online customer, we acquired your data through:

– The form that the user fills out to request information and / or budget, order or to complete the purchase online in our e-commerce. The form is subject to the acceptance of this privacy policy by ticking the box indicated.

– We obtain the browsing data from the different cookies that the customer accepts when accessing www.hotelplayacalera.com for the first time.

If you are a customer in person, we obtain your data by means of:

– The customer registration form.

– Acceptance of the quotation submitted.

– The signed contract.

For what purposes will we process your personal data?

– To generate and manage the documentation associated with your requests and purchases.

– To provide you with information about offers, products and services related to your purchase.

– To process your online reservation or purchase through our platform. 

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you information and carry out the management of the service provided or the product supplied, otherwise it is not possible.

In the consent of the user for the sending of the newsletter and commercial communications of the offers, activities and promotions of GOMERA VERDE, S.A. and of the sector that could be of interest to the user and of the management of our blog. The user can revoke the consent given at any time.

2.4. Job applicants and candidates.

What data do we collect from applicants?

  1. a) Candidate data requested in the ‘work with us’ form by GOMERA VERDE, S.A.: 

– Identification data: name and surname, telephone, postal and e-mail address. 

– Academic and employment data

– Data that the candidate himself/herself includes as attached documents. 

How do we acquired your data?

We acquired your data by:

– Submitting a CV at our premises or filling in the ‘Work with us’ form on our website.

For what purposes will we process your personal data?

The personal data provided to us by candidates is only used for the selection processes that are open or will be carried out in the event that the data provided is for our employment exchange. 

What is the legitimacy for the processing of your data?

In the consent of the user through the incorporation of his data and curriculum in the web of GOMERA VERDE, S.A. to participate in the selection processes that are active as well as in the future processes that can be carried out as long as he does not oppose to the treatment of his data.

2.5. Social Network Contacts

What data do we collect?

  1. a) Identifying data in the Social Network: GOMERA VERDE, S.A. will not ask you for any data beyond that which you have included in your user profile. 

For what purposes will we process your personal data?

To answer and manage your queries, requests or petitions.

Relate with you while you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract binding you to the relevant social network and in accordance with its privacy policies:

www.hotelplayacalera.com will endeavour at all times to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website a pop-up appears informing them of the existence of cookies and that if they continue browsing our website they are giving their consent to the installation of cookies. By accepting the installation of cookies, you agree to the storage of your IP address in www.hotelplayacalera.com’s records, together with the date of acceptance, for a period of one year, in order to demonstrate your consent.  Further information can be found in our “Cookie Policy”.

3. HOW LONG DO WE KEEP YOUR DATA FOR?

3.1. Web users

Data that is processed on the basis of the web user’s consent will be retained for as long as it is relevant to the purpose for which it was collected and the consent is not revoked.

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring appropriate safeguards and respect for the rights and freedoms of the data subjects.

Those data that are processed on the basis of the execution of a contract or the adoption of pre-contractual measures, the period of conservation will be that during which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.

The IP address obtained through cookies will be kept for a period of one year, for the purpose of demonstrating the user’s consent. 

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.

3.2. Suppliers

Those data that are processed on the basis of legitimate interest will be kept for a period of time linked to that which motivated the collection of the data, always ensuring appropriate safeguards and respect for the rights and freedoms of the interested parties.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for as long as the contractual relationship ends, or in the event that the processing is linked to a legal obligation, for as long as it is legally stipulated. The data cannot be revoked by the data subject except in the case of the legally stipulated blocking of the data.

3.3. Clients

Data that are processed on the basis of the customer’s consent will be kept for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for the duration of the contractual relationship, in the event that the processing is linked to a legal obligation, and the data may not be revoked by the data subject, except in the case of the legally stipulated blocking of the data.

3.4. Social Network Contacts

The data processed of the Social Network contacts will be kept as long as the user and GOMERA VERDE, S.A. maintain a link in the social network. As the processing of the data does not depend directly on GOMERA VERDE, S.A., we will only be able to consult or unsubscribe your data in a restricted way. We will treat your data as long as the user of the social network is linked to GOMERA VERDE, S.A. as ‘friends’, ‘likes’, ‘follow’ or similar buttons.

In order to proceed to the rectification of his data, restriction of the information or of those publications that he shares, GOMERA VERDE, S.A. will not be responsible for making these rectifications, but the user of the Social Network will have to do it himself by means of the configuration of his profile according to the privacy policy of the Social Network itself.

Independently of the legitimacy that protected the collection of the data, it can be treated for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and liberties of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING 

Only persons over 14 years of age may provide data through our website and e-mail. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and currency of all the data that he/she communicates to GOMERA VERDE, S.A. and declares that he/she is over 14 years old, and will be the only person responsible for the false or inaccurate statements that he/she makes.

In the case of making a reservation of a service or purchase on line, the interested party must be over 18 years old, which is the age legally established in the civil code to acquire the age of majority and capacity to act. 

In the event that you provide us with data of third parties, you state that you have their consent and you commit yourself to transfer the information that we provide you with in this clause, exempting GOMERA VERDE, S.A. from any kind of obligation. Nevertheless GOMERA VERDE, S.A. will be able to carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Data will not be passed on to third parties unless legally obliged to do so or in the event that it is necessary in order to deal with your request. 

The recipients to whom your data may be communicated include:

  • Public Administrations and Bodies when so required by tax, labour, Social Security or any other applicable regulations. Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising and marketing services, and, in general, third party providers that are necessary for the provision of the services offered by GOMERA VERDE, S.A. such as courier and transport service providers, etc.).

6. ARE THERE ANY INTERNATIONAL TRANSFERS OF DATA?

www.hotelplayacalera.com is hosted in France, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines set out in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the website. 

Our website only accesses user data in the following ways:

  • Through cookies that the user has previously accepted.

International transfers of data may also take place in the above transfers/communications for which GOMERA VERDE, S.A. will use the tools provided in article 46 and 49 of the RGPD as a guarantee of those transfers carried out to countries that do not have an adequacy decision from the European Commission. 

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organizational measures for the correct protection of this data and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. By accepting this privacy policy, you agree that an international transfer of data may take place in accordance with the guarantees indicated.

If the requirements set out in the GDPR are not met, the data subject may consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, an authorization must be obtained from the supervisory authority.

We also inform you that some services provided by and for GOMERA VERDE, S.A. may involve the transfer of personal data to a third country outside the EU, in cloud services offered by some of the major international providers (e.g. Google, Microsoft). In those services, the above-mentioned compliance will be confirmed.  

GOMERA VERDE, S.A. does not under any circumstances sell its users’ data to third parties.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before GOMERA VERDE, S.A.:

  • a) Access to their personal data
  • b) Rectify them when they are inaccurate or incomplete.
  • c) Request the deletion of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  • d) be entitled to object to the processing of any personal data
  • e) Request the limitation of the processing of their data when any of the conditions provided for in the regulations are met.
  • f) Request the portability of their data in the cases provided for in the regulations 
  • g) To prevent being subject to automated decisions
  • h) To revoke the consents granted.
  • In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose proof of their identity and a postal or e-mail address for notification purposes. This request can be made either by post to: GOMERA VERDE, S.A. Calle Punta Calera, 2, 38870 – Valle Gran Rey (Santa Cruz De Tenerife), or at the following e-mail address: info@hotelplayacalera.com

GOMERA VERDE, S.A. must reply to the request for the exercise of rights within one month of receiving the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests.  We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay. 

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that GOMERA VERDE, S.A. has infringed the rights that the data protection regulations recognise in www.aepd.es.

8. IS MY DATA SAFE?

GOMERA VERDE, S.A. has a contract with the hosting company OVB SAS for the hosting of its web page. It is a European company and has the latest systems in security measures.

In any case, GOMERA VERDE, S.A. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data taking into account the reserved nature of the same and commits itself to keep such data secret, treating them with the maximum reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us. 

9. LINKS TO OTHER WEBSITES

If you choose to leave our web site through links to other web sites that do not belong to our entity, GOMERA VERDE, S.A. will not be responsible for the privacy policies of these web sites nor for the cookies that they can store in the user’s computer.

Version: 3.0

Date: 14 noviembre 2022

MACARONESIAN